Typical scenario – my system stopped working the day before a good snow storm. I read some reviews for this company and gave them a call. Jaime, the owner, was great enough to be able to stop by and see what the problem was. He called when he was on his way and when he got to my house, I could just see he was a very nice guy. Luckily the issue was minor and he was able to fix it right away. He gave the system a quick check and taught me a bit about it. I was very impressed with his customer service. In the future should any problems arise or I would like to make some changes to my system, I will definitely rely upon Jaime and his company again!